{"id":5372,"date":"2021-12-19T16:28:35","date_gmt":"2021-12-19T16:28:35","guid":{"rendered":"https:\/\/servipernos.com\/?page_id=5372"},"modified":"2023-11-09T14:27:14","modified_gmt":"2023-11-09T14:27:14","slug":"reembolso_devoluciones","status":"publish","type":"page","link":"https:\/\/servipernos.com\/?page_id=5372","title":{"rendered":"Pol\u00edtica de devoluciones y reembolsos"},"content":{"rendered":"\n[et_pb_section fb_built=\u00bb1&#8243; _builder_version=\u00bb4.13.0&#8243; _module_preset=\u00bbdefault\u00bb background_image=\u00bbhttps:\/\/servipernos.com\/wp-content\/uploads\/2022\/01\/fondo-PRINCIPAL8.jpg\u00bb custom_margin=\u00bb0px||0px||false|false\u00bb custom_padding=\u00bb18px||0px||false|false\u00bb locked=\u00bboff\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_row column_structure=\u00bb1_3,1_3,1_3&#8243; _builder_version=\u00bb4.13.0&#8243; _module_preset=\u00bbdefault\u00bb background_enable_color=\u00bboff\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_column type=\u00bb1_3&#8243; 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saved_specialty_column_type=\u00bb1_2&#8243; _builder_version=\u00bb4.13.0&#8243; _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb][\/et_pb_column][et_pb_column type=\u00bb1_3&#8243; saved_specialty_column_type=\u00bb1_2&#8243; _builder_version=\u00bb4.13.0&#8243; _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb][\/et_pb_column][\/et_pb_row][et_pb_row admin_label=\u00bbrow\u00bb _builder_version=\u00bb4.13.0&#8243; background_enable_color=\u00bboff\u00bb background_size=\u00bbinitial\u00bb background_position=\u00bbtop_left\u00bb background_repeat=\u00bbrepeat\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_column type=\u00bb4_4&#8243; _builder_version=\u00bb3.25&#8243; custom_padding=\u00bb|||\u00bb global_colors_info=\u00bb{}\u00bb custom_padding__hover=\u00bb|||\u00bb][et_pb_text admin_label=\u00bbText\u00bb _builder_version=\u00bb4.13.0&#8243; text_font=\u00bbAlata||||||||\u00bb text_text_color=\u00bb#000000&#8243; text_font_size=\u00bb18px\u00bb header_2_font=\u00bbAlata|700|||||||\u00bb header_2_text_align=\u00bbcenter\u00bb header_2_text_color=\u00bbgcid-e16725be-c912-4bff-a369-b180111f03c9&#8243; header_2_font_size=\u00bb30px\u00bb background_size=\u00bbinitial\u00bb background_position=\u00bbtop_left\u00bb background_repeat=\u00bbrepeat\u00bb text_orientation=\u00bbcenter\u00bb width=\u00bb88.1%\u00bb custom_margin=\u00bb|||55px|false|false\u00bb custom_padding=\u00bb|||0px||\u00bb inline_fonts=\u00bbAlata\u00bb global_colors_info=\u00bb{%22gcid-e16725be-c912-4bff-a369-b180111f03c9%22:%91%22header_2_text_color%22%93}\u00bb]<p><!-- divi:heading --><\/p>\n<h2><b><strong>Pol\u00edticas de devoluci\u00f3n.<\/strong><\/b><\/h2>\n<p>El producto debe estar en condiciones aptas para su venta (sin uso, sin armar, en el empaque original, cat\u00e1logos, manuales y todas sus piezas).<\/p>\n<p>Debe presentar la factura de pago de compra.<\/p>\n<p>El plazo m\u00e1ximo para solicitar el cambio de productos ser\u00e1 de 8 d\u00edas calendario a partir de la fecha de compra.<\/p>\n<p>Podr\u00e1 realizar la devoluci\u00f3n en nuestros almacenes.<\/p>\n<p>No se aceptar\u00e1n cambios o devoluciones de productos dise\u00f1ados, cortados o elaborados a la medida, bajo especificaciones particulares.<\/p>\n<p>La devoluci\u00f3n se realizar\u00e1 a trav\u00e9s de una nota de cr\u00e9dito equivalente al valor real pagado por el producto.<\/p>\n<h2><b><strong>Pol\u00edticas de garant\u00edas.<\/strong><\/b><\/h2>\n<p>Presente la factura de compra.<\/p>\n<p>La garant\u00eda de cualquier producto estar\u00e1 sujeta a un diagn\u00f3stico t\u00e9cnico.<\/p>\n<p>Toda solicitud se atender\u00e1 en un tiempo m\u00e1ximo de quince (15) d\u00edas h\u00e1biles siguientes a la recepci\u00f3n, por ello, tenga en cuenta que el producto se remitir\u00e1 al proveedor para su diagn\u00f3stico t\u00e9cnico y su reparaci\u00f3n o reposici\u00f3n (si aplica). El proceso de reparaci\u00f3n se realizar\u00e1 dentro de los treinta (30) d\u00edas h\u00e1biles contados a partir del d\u00eda siguiente a la recepci\u00f3n de la solicitud.<\/p>\n<p>La garant\u00eda no ser\u00e1 procedente si el diagn\u00f3stico emitido es:<\/p>\n<p>Hubo fuerza mayor o caso fortuito<\/p>\n<p>El hecho de un tercero<\/p>\n<p>El uso indebido del bien por parte de consumidor<\/p>\n<p>Que el consumidor no atendi\u00f3 las instrucciones de instalaci\u00f3n, uso o mantenimiento indicados en el manual del producto y en la garant\u00eda<\/p>\n<p>Una vez expire el t\u00e9rmino de la garant\u00eda legal el cliente deber\u00e1 asumir el pago de cualquier revisi\u00f3n, diagn\u00f3stico, reparaci\u00f3n y\/o repuesto que requiera el bien.<\/p>\n<p><!-- \/divi:paragraph --><\/p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section]\n","protected":false},"excerpt":{"rendered":"<p>\u00a1BIENVENIDO! \u00a0\u00a0 INICIAR SESION \u00a0|\u00a0 REGISTROPOL\u00cdTICAS DE DEVOLUCIONES Pol\u00edticas de devoluci\u00f3n. El producto debe estar en condiciones aptas para su venta (sin uso, sin armar, en el empaque original, cat\u00e1logos, manuales y todas sus piezas). Debe presentar la factura de pago de compra. El plazo m\u00e1ximo para solicitar el cambio de productos ser\u00e1 de 8 [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"<!-- wp:paragraph -->\n<p><b>This is a sample page.<\/b><\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p><h3>Overview<\/h3><\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can\u2019t offer you a full refund or exchange.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>Additional non-returnable items:<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:list -->\n<ul><li>Gift cards<\/li><li>Downloadable software products<\/li><li>Some health and personal care items<\/li><\/ul>\n<!-- \/wp:list -->\n\n<!-- wp:paragraph -->\n<p>To complete your return, we require a receipt or proof of purchase.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>Please do not send your purchase back to the manufacturer.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>There are certain situations where only partial refunds are granted:<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:list -->\n<ul><li>Book with obvious signs of use<\/li><li>CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.<\/li><li>Any item not in its original condition, is damaged or missing parts for reasons not due to our error.<\/li><li>Any item that is returned more than 30 days after delivery<\/li><\/ul>\n<!-- \/wp:list -->\n\n<!-- wp:paragraph -->\n<p><h2>Refunds<\/h2><\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p><b>Late or missing refunds<\/b><\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>If you haven\u2019t received a refund yet, first check your bank account again.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>Then contact your credit card company, it may take some time before your refund is officially posted.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>Next contact your bank. There is often some processing time before a refund is posted.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>If you\u2019ve done all of this and you still have not received your refund yet, please contact us at {email address}.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p><b>Sale items<\/b><\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>Only regular priced items may be refunded. Sale items cannot be refunded.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p><h2>Exchanges<\/h2><\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p><h2>Gifts<\/h2><\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>If the item was marked as a gift when purchased and shipped directly to you, you\u2019ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>If the item wasn\u2019t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p><h2>Shipping returns<\/h2><\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>To return your product, you should mail your product to: {physical address}.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>Depending on where you live, the time it may take for your exchanged product to reach you may vary.<\/p>\n<!-- \/wp:paragraph -->\n\n<!-- wp:paragraph -->\n<p>If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. 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